Tour Guide

SeekBeak Tour Guide allows you to invite one or more viewers inside of your 360º content, where everyone can see, hear, and chat with each other in real time. With a click of a button, you’re able to remotely have: Presence / Sales / Tours / Conferencing / Inspections / Collaborations / Consultations / Progress Reviews, and more.

UPDATE: SeekBeak Tour Guide Add-Ons are currently free for Business and Enterprise customers during the Covid crisis!

Thanks to COVID-19, most people are finding that it is not business not as usual in a lot of respects.

In order to help you keep your business going remotely, we’re opening up our paid Tour Guide functionality for Business & Enterprise clients for free during the Covid crisis.

If you’re on a Business or Enterprise plan, go into your Team Settings area -> Tour Guide, and activate your Free Tour Guide Add-On.

Be Their Guide

When you move your 360, their 360 moves. When you click a Hotspot, their Hotspot clicks. Say goodbye to “Now what are you looking at?”

Nobody knows your content better than you. Show off your content to your clients, students, potential customers, employees, teammates and more. Tailor each tour your own unique way.

Three Ways To Join The Tour

Join using a browser on a device equipped with a camera and microphone, to let everyone see and hear you. Don’t worry, we include buttons to allow you to stop your video and/or audio at any time.

Don’t have a camera, or can’t find a clean shirt? No problem, easily join with just audio… like the good ‘ol days.

Just here to observe,  found yourself in an area with poor signal strength, or inside a location with an overzealous network firewall? You’re covered too with the Chat Only option. You can still host and view, even without the audio/video components.

Pixel Perfect Quality

Tour Guide doesn’t capture and stream video of your screen like other software, so there’s no compression, artifacts, or screen size issues when people are being shown your content. What they see on their screen is exactly what they’d see when normally viewing your Content.

For example, if you open a Hotspot on your Desktop, and they’re viewing on a phone, their content will size to their screen, and yours will size to your screen. Magic.

No Software To Install.

Just like the rest of the SeekBeak platform, all you need to Host, or View, is a web browser. Desktop, mobile, tablet, iOS, Android, PC, Mac… you get the idea.

Keep it Cheap.

Reduce or eliminate travel costs and site visits. Save valuable time and money.

The Host with the Most

Someone else on your Team have a bit more experience with a certain subject? Need your top sales person to swoop in and seal the deal?

Tour Guide allows you to easily hand over the controls, and let someone else do the Hosting at any point, without having to awkwardly start a new session.

You can even leave the call, while allowing everyone be able to continue. Perfect for situations where clients might want to continue looking around and discuss among themselves after you’ve done your initial tour.

Keeping It Simple, Seriously

One click is all it takes! Well, maybe two.

When editing your Snap, click the new Tour Guide icon in the Share menu, and send your unique link via iMessage, Email, SMS, Slack, or whatever your chat tool of choice is. That’s it.

People click the link they receive, and join automatically.

FAQ

Participation Limitations

For Audio and Video, Tour Guide uses a fully connected Peer to Peer mesh network. This means that every person (peer) maintains a connection to every other peer. If there are 6 people connected, your device is transmitting your audio/video signal 5 times.

This means that the number of people able to connect with full audio/video is mainly dependent on the bandwidth and processing power available on the devices.

Audio only sessions will require less bandwidth than video, and will theoretically allow more participants.

The chat only option requires a very minimal amount of bandwidth and should allow many more participants.

Session Durations

Every plan has different time allowances for Tour Guide sessions. Please see the Pricing Grid for up to date specifics.

Device Support

Tour Guide Audio/Video has been tested on the latest versions of Firefox, Safari and Chrome on recent editions of Windows and MacOS. It also works well on mobile Safari on iOS 13, as well as the latest Chrome browser on Android devices.

Network Support

Certain corporate networks and WiFi hotspots may block the Audio/Video connections, or not allow them due to security restrictions. We have workarounds in place, but they are not 100% guaranteed to work depending on your network configuration.

The text chat, and Tour Guide control functionality should work through any network connection however.

Browser Not Supported Message

If you’re using an older/not supported browser version, this message will appear. This message can also appear if you are trying to use Tour Guide over an insecure HTTP connection.

Text Chat functionality should still work in both cases, but Audio/Video requires a secure HTTPS connection with any browser.