Here are some frequently asked questions.
Contact us if you have another question, or check our blog.

General Questions

What is a Snap?

A Snap is a combination of the main 360º image, along with the Hotspots and associated audio and image files you attach to it.

What is a Group?

A Group is simply a way for you to “Group” your Snaps. People use Groups for organizing Snaps by virtual tour, real estate property, client, time of year, company division, classroom, course, and some don’t use Groups at all!

I'm hooked, how do I make my own panoramas?

You’ve started at a great time, there are many options available these days:

  • You can get something like a Ricoh Theta V, Insta360 One X one-shot camera that does it all for you.
  • If you’re after poor quality on the cheap, you can use apps like Google Camera on Android, or Google Streetview on your iPhone or Android. Instructions for using Street View on both platforms can be found here.
  • Dive in the professional deep end with a DSLR rig.

Why don't you have dedicated iOS/Android Apps?

We did have an iPhone app initially, but we scrapped it.
We found that trying to get clients to install a custom app was way more hassle than just sending them to a webpage using a browser, which is already on every phone.
If you’re doing a demo to a client, or want to show some content to somebody on the spot, getting them to download an app first is a pain. Depending on data plans and download limits, they may not even be able to download a larger sized app unless they’re on WiFi!
A large percentage of people will simply move on if they’re forced to install an app to do or view something. One less step in getting your content to them means lots more engagement for you.
Finally, people with strict corporate plan phones aren’t actually able to install new apps, but they already have a browser, so there’s another potential segment that you miss out on. A really big reason: everyone always gets the latest updates and features instantly, on any phone/desktop, without having to keep apps updated!

How can I try out SeekBeak if I don’t have any 360 images?

If you want to try SeekBeak with some sample images, try search the web for “Equirectangular” and you’ll find lots of panoramas and 360° images that other people have created.

What Image Formats / Projections are supported?

We support 360º images in a 2:1 equirectangular format, as well as flat images, in JPEG and PNG formats. SeekBeak will also read the EXIF data and try and compensate for cropped panoramas that may be missing the top/bottom areas.

What does SeekBeak mean?

The name comes from the initial development of the app. We were testing it on Google Cardboard, and found that the focus point of the image we were looking at was wherever we were pointing our nose. When hunting for hotspots we were literally “seeking with our beaks”.

Unlimited Usage and Fair Use

SeekBeak wants all of our customers to get the best value and quality from our unlimited plans, and have a lenient Fair Usage Policy to prevent fraud and abuse of our Services. If we feel that an account is using our platform in an abusive and/or fraudulent manner, the account owner will be contacted and action will be taken on a case by case basis.

Technical Questions

My Embedded Snap doesn’t move when I move my mobile phone, record audio, or allow fullscreen viewing.

Most likely the page you’ve embedded your Snap in is HTTP. SeekBeak uses secure HTTPS only, as there are some features which browsers will soon be allowing only over HTTPS connections, including device motion and fullscreen. The list of ‘powerful features’ features SeekBeak uses, as they’re called by the Google Chrome security team are:

  • Device motion / orientation (Read motion data from phones etc.)
  • Fullscreen
  • getUserMedia (Allow SeekBeaks built in MP3 recorder to work)

If it’s still not working with HTTPS, make sure you’re using the preferred SeekBeak script embed code, instead of the iFrame embed code. Certain browsers and operating systems don’t allow device motion events across domains. Our script embed has a workaround for this.

iOS 12 implemented an “Opt in” way of allowing access to the phone gyro. We posted a quick video on how to fix this: https://seekbeak.com/2019/06/12/apple-disables-ios-safari-gyro-functionality-needed-for-vr-webxr-navigation/

iOS 13 completely changed the way that the user can allow browser access to the gyro. SeekBeak handles this natively when using our viewer, and also when using the script embed in other websites.

My Snap image looks skewed / distorted!

SeekBeak works best with equirectangular images at a 2:1 ratio.For example: if your image is 5000 pixels wide, it will ideally be 2500 pixels high. If your image has been cropped, or is from a camera which doesn’t export a 2:1 aspect ratio, SeekBeak will attempt to use any embedded EXIF data to correct the aspect ratio after you upload.

My Embed from a 3rd party site isn’t working.

We’re very heavy on security here, which means that all your SeekBeak content is delivered over HTTPS. If your embed code is just using insecure HTTP, it won’t display. Change the HTTP to HTTPS inside the Embed code and it should display fine. If it still doesn’t work, feel free to contact us with the Embed link in question and we’ll give it a look.

My Embedded YouTube/Video Provider won’t autoplay on mobile without tapping a button.

This is unfortunately out of our hands, and is by design to combat autoplaying ads on websites, and save mobile data.

From Apple: “In Safari on iOS (for all devices, including iPad), where the user may be on a cellular network and be charged per data unit, preload and autoplay are disabled. No data is loaded until the user initiates it.”.

Google has followed suit as well: “Android has disabled autoplay in versions 4.1+.”

I can’t record any audio in the SeekBeak editor.

You must be using a recent desktop version of Google Chrome or Firefox to enable the SeekBeak audio encoder.

I am using Chrome or Firefox, but still can’t record audio!

When you click the   button in the file manager, your browser should pop up a window asking if you want SeekBeak to have access to your microphone. If you accidentally clicked “No”, or closed the popup, you can access the popup again by clicking the microphone / camera icon in the browsers address bar.

I don’t get any audio in Windows using the Microsoft Edge browser.

If you’re running an “N” or “KN” version of Windows, you won’t have the necessary features to use/play audio. You’ll have to install the Media Features Pack for your version of Windows and reboot the computer.

My GPS Location isn't working in the Geo Map.

Getting peoples GPS coordinates via the browser can involve jumping through a lot of hoops, let’s see if these
can help you out:

  • iOS Safari
    • If you’re on iOS using Safari, please go to Settings > Privacy > Location Services > Safari
      and make sure it is set to ON.
  • MacOS Browsers
    • If you’re using a browser on MacOS, go into System Preferences > Security & Privacy >
      Privacy, check “Enable Location Services,” and specify your browser as one of the apps that’s allowed
  • Android (Chrome)
    • Turn on Location Services: Settings: > Location > “Turn On”
      • or Chrome > Settings > Site Setting > Location > select “Location access is turned
        off for this device” > select “On”
    • Allow us to Collect Location Data: Chrome > Settings > Site Setting >
      Location > select “On”
    • Unblock Instructions If Blocked Accidentally: Chrome > Settings > Site Setting
      > Location > Blocked > select website > Location Access > “Allow”
  • Android (Firefox)
    • Turn on Location Services: Settings > Location > select “On”
    • Allow us to Collect Location Data: Firefox > Page > Edit Site Settings > select

I get strange behaviour when using Translation Software

Some browser translation software can cause issues with SeekBeak, and cause the platform to not function correctly. Please try disabling your translation software to see if it’s causing the errors.

I get a "Failed to Fetch" error when trying to upload an image.

This error can occur on certain hardware/software combinations if you try and copy a file from a remote network drive, shared folder, a linked Dropbox folder etc. It may also occur if you’re behind an overzealous firewall or VPN.

Please copy the files to your local drive first, disable the firewall/VPN, and then upload.

My Custom SVG Icons don't show up in X Browser.

SVG’s have a ton of things that can go wrong with them internally. Some browsers handle errors better than others. Try resaving the SVG in a different image editor, or use an online SVG optimizer. If the export is a ‘wrapped’ jpg/png file, try opening the SVG up in a plain text editor, search for, and change




and then re-upload it. Note the “img” vs “image”.