Pricing & Add-Ons

We use Stripe as our payment processor, which allows us to accept Visa, Mastercard, and American Express cards in USD currency.

All your Paperwork is in the "Invoices" section inside your Team Billing area. Add any Relevant Tax / Purchase Order / Reference Numbers if needed, and Download them in PDF format.

You may switch Plan types, Plan durations, or cancel your Plan at any time from your Team Settings -> Plans area. Upgrades and downgrades take effect immediately.

If upgrading, you will be charged a prorated amount for the remainder of your current billing period. If downgrading, your account will keep a prorated credit, which will be used towards your next billing cycle.

Cancellations will take effect at the end of your current billing period.

Sure! You can change your payment method at any time, via Team Settings -> Payment Methods. Any upcoming payments will use your new payment method.

To update your billing contact email, go to Team Settings -> Billing Contact. By default this is set to the person who created the Team, but if someone else is managing the billing for your Team, they should be listed here in case there are any issues with payments.

Yes, all our plans have monthly billing options, as well as annual discounted rates.

We offer 14 day free trials on all our Plans, so you can make sure our platform fits your needs 100% risk free. You can cancel the subscription at any time within that time frame, and not be charged. Purchased Add-Ons, and Plans that have passed the free trial period are non refundable.

All payment processing is done via Stripe, which meets the Payment Card Industry Data Security Standards (PCI DSS), and is fully GDPR compliant. You can read more about it here https://stripe.com/en-ca/guides/pci-compliance

As you're probably aware, nothing is free, and "Lifetime" for hosted products is a polite way of locking you in, while really meaning "while our servers are still running, and we are still able to pay our bills". Those of you who have been around for a while will have seen some very clear examples of this, and hopefully you weren't stung by them.

If you're getting something "free", someone is hedging their bets you'll be invested enough to stick around when it becomes un-free. That, or you and your data are the product. i.e. Facebook / Google.

Servers cost money, as does bandwidth, electricity, hard drives, programmers etc. Someone is paying for that somehow.

We've been an honest, sustainable business for over a decade now. We plan on being around for many more years, to keep helping people and businesses just like you.

Nope. All incremental, as well as major updates to the platform, are included. Not only that, but unlike downloadable options, you (and your viewers) get all updates applied automatically, without you having to re-configure, re-save, re-export or re-upload anything.

If you're doing your due diligence across various platforms, please read the fine print on standalone or licensed software packages regarding upgrade or update fees. That "one time" fee can quickly become "one time, plus a yearly upgrade fee, plus re-exporting, re-uploading..." in order to get the latest features.

Sure. Your billing cycle starts from when you subscribe to a paid plan.

For example: if you subscribe to a paid plan on the 14th of the month, (on a monthly plan), you'll be billed again on the 14th of the next month. If you subscribed to a yearly plan, you'll be billed again on the same date next year. Easy!

If your plan has a monthly upload limit, it means that you can have an unlimited amount of Snaps in your Team, but are limited to creating the set limit of new active Snaps per month.

For example: if you have a maximum of 50 new Snaps per month, and you upload 50, but then a few days later you delete 25, you still have 25 remaining in that month.

Most of our plans offer unlimited monthly uploads.